Privacy Policy

1. Introduction

At Maple Flame Pizza, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, dine at our restaurant, or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

• Make a reservation
• Place an order
• Sign up for our newsletter
• Contact us with inquiries or feedback
• Participate in promotions or surveys

The personal information we may collect includes:

• Name
• Email address
• Phone number
• Mailing address
• Payment information (for orders and reservations)
• Dietary preferences and restrictions
• Reservation details and dining history

We may also automatically collect certain information when you visit our website, including:

• IP address
• Browser type
• Operating system
• Pages visited and time spent on pages
• Referring website
• Device information

This information is collected using cookies, web beacons, and similar technologies. You can control cookies through your browser settings.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Process and manage your reservations and orders
• Provide and improve our services
• Communicate with you about your reservation, order, or account
• Send you promotional offers, newsletters, and marketing communications (if you've opted in)
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns and trends
• Protect against, identify, and prevent fraud and other illegal activity
• Comply with legal obligations

4. Sharing Your Information

We may share your personal information with:

• Service providers who perform services on our behalf (such as payment processors, delivery services, and IT providers)
• Professional advisors (such as lawyers, accountants, and insurers)
• Government bodies and law enforcement when required by law
• A buyer or successor in the event of a merger, acquisition, or similar business transaction

We do not sell, rent, or trade your personal information with third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, or disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Choices

You have certain rights regarding your personal information:

• Access: You can request access to your personal information we hold
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: In certain circumstances, you can request deletion of your personal information
• Marketing: You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly

To exercise these rights, please contact us using the details provided below.

7. Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we learn we have collected personal information from a child under 13, we will delete that information promptly.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website and update the "Last Updated" date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Maple Flame Pizza
123 Queen Street West
Toronto, ON M5H 2M9
Canada
Phone: +1 (416) 555-1234
Email: [email protected]